Set up monitoring - Egma

LiveKit monitoring sends conversation evidence from your worker through the Egma SDK. Retell monitoring imports completed calls with the Retell API. You do not need a test suite or a simulation run for either setup.

Start setup

UI
CLI and SDK

Open Agents and select Connect an agent.
Choose Monitor production, then select Continue.
Select LiveKit or Retell and follow the setup prompts.
For LiveKit, add the SDK hook and project key to your worker as described below. For Retell, connect your account and choose the voice agent to monitor.
Complete a real conversation and check Traces for its evidence.

A LiveKit worker still needs the SDK setup; opening the wizard alone does not enable monitoring.

LiveKit

Follow Monitor a LiveKit agent to add the project key and SDK hook, verify a conversation, and stop monitoring when needed.

Retell

Follow Monitor a Retell agent to connect your account, enable call imports, and verify incoming conversations.

Review the evidence

Review production conversations to inspect transcripts, metrics, and grades.