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Open Traces in your project to inspect conversations received from your agent.

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Read a conversation

The Traces table shows the agent, time, duration, p90 turn latency, and trace ID when those values are available. Select a trace to open its details and inspect the transcript, metrics, and grades. To grade incoming conversations, configure graders with production scope and the sample percentage you want. A missing grade can mean the conversation was outside that scope or sample, is still processing, or could not be graded. Check its grading state before treating it as a pass. Each grade has its own score and threshold. A combined score summarizes the selected grades; it does not decide an overall pass or fail. See Scores and thresholds.

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Turn a finding into a test

When a production conversation exposes a problem, create a test with the same situation and the behavior you expected. Use test data in place of caller details. Add it to a regression suite after fixing the agent.