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Monitoring collects evidence from your agent’s production conversations. Use it to inspect what callers said, how the agent replied, which tools it called, and the available performance metrics. You do not need tests or simulation runs to monitor an agent. LiveKit sends production traces through the Egma SDK. Retell imports completed voice calls through its API.

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Inspect a conversation

Review production conversations to read transcripts, metrics, and grades in Traces.

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Set up monitoring

Follow Set up monitoring for Retell or LiveKit. Complete a real conversation and verify that its evidence arrives in your project before treating the setup as complete. Read Monitoring philosophy for how to use production findings to improve your tests.