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Start with Everyday caller, or create a custom persona when you need different caller behavior.

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Use an existing persona

Open Tests, select a suite, and edit a test’s Personas cell. Choose the persona you want to use and select Done. For a new test, select Save test after completing its other fields.

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Create a custom persona

Open Personas in your project and select New persona.
  1. Enter a Name that your team can recognize, such as Caller in a hurry.
  2. Set Identity name to the name the caller gives the agent, such as Morgan Chen.
  3. Write a Personality that describes how the caller acts. For example: Answers briefly, asks for the earliest appointment, and asks the agent to get to the point if it repeats a question. Remains polite.
  4. Choose the Language and review the language, speech-to-text, and text-to-speech models. Use the supplied choices, then set the voice and speech rate if the test needs them.
  5. Select Create persona, run egma persona list, and add the persona to your test.
Keep the caller’s goal in the scenario. Keep lasting traits in the persona. The library Name is for your team; Identity name is what the agent hears.To start from an existing persona, open its menu and select Clone. This copies the current behavior and your project’s effective settings into an independent custom persona. Select the clone in your tests to use it. Custom personas are available only in the project that owns them.

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Next step

Update a persona to choose its models, voice, and speech rate.